Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy explains how , registered at , operating the TorvellianprestigeCourt hotel-casino website (hereinafter referred to as "we", "us", or "our"), uses cookies and similar tracking technologies when you visit our website located at www.torvellianprestigecourt.com (the "Site"). This Policy should be read alongside our Privacy Policy, which provides further detail on how we collect, use, and protect your personal information.
By continuing to use our Site, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you may adjust your browser settings or use the consent management tools described below.
1. Who We Are
The operator of this Site is , a company incorporated under the laws of Australia, with its registered office at .
If you have any questions or concerns about how we use cookies or wish to exercise any of your rights in relation to your personal data, you may contact our Privacy team at:
- Email: privacy@torvellianprestigecourt.com
- Postal Address:
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website operators to make their websites work more efficiently, to provide a better and more personalised user experience, and to collect analytical information about how the website is used.
Cookies may be set by us (referred to as "first-party cookies") or by third-party service providers whose services we incorporate into our Site (referred to as "third-party cookies"). Each cookie typically contains the following information:
- The name of the cookie;
- A unique identifier or value associated with the cookie;
- The domain that set the cookie;
- An expiry date or duration after which the cookie will automatically be deleted.
In addition to cookies, we may also use similar tracking technologies such as web beacons (also known as pixel tags or clear GIFs), local storage objects, and session storage. For the purposes of this Policy, all such technologies are collectively referred to as "cookies".
2.1 Session Cookies vs. Persistent Cookies
Session cookies are temporary cookies that are deleted from your device as soon as you close your web browser. They are used to enable the basic functionality of our Site during a single browsing session.
Persistent cookies remain on your device for a set period of time specified in the cookie, or until you manually delete them. They are used to remember your preferences and settings across multiple visits to our Site.
3. Types of Cookies We Use
We categorise the cookies used on our Site into the following types based on their purpose:
3.1 Strictly Necessary (Essential) Cookies
These cookies are essential for the operation of our Site and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, parts of the Site may not function correctly. Because these cookies are strictly necessary to deliver the Site to you, they do not require your prior consent under applicable law; however, you can block them through your browser settings, although this may affect the functionality of the Site.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| __cf_bm | Cloudflare | This cookie is used by Cloudflare's bot management solution to distinguish between humans and automated bots visiting our Site. It helps to protect our Site from malicious bot traffic and supports Cloudflare's security features. | 30 minutes | Third-party, Session |
| cf_clearance | Cloudflare | Set by Cloudflare to record a user's verification that they have successfully passed a security challenge (e.g. a CAPTCHA). Prevents repeated challenges on the same session. | 30 minutes – 1 year | Third-party, Persistent |
| __cfduid (legacy) | Cloudflare | Used historically by Cloudflare to identify trusted web traffic and apply security settings per host. Note: Cloudflare has deprecated this cookie; it may still appear on some cached configurations. | 30 days | Third-party, Persistent |
| PHPSESSID / session_id | TorvellianprestigeCourt (First-party) | Preserves user session state across page requests, including booking sessions, login status, and form data. | Session | First-party, Session |
| csrf_token | TorvellianprestigeCourt (First-party) | Helps prevent Cross-Site Request Forgery (CSRF) attacks by validating that form submissions originate from our own Site. | Session | First-party, Session |
| cookie_consent | TorvellianprestigeCourt (First-party) | Stores the user's cookie consent preferences so that we do not need to ask again on subsequent visits. | 12 months | First-party, Persistent |
3.2 Analytics and Performance Cookies
These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our Site. They help us understand which pages are the most and least popular, how visitors navigate through the Site, and whether they encounter any errors. All information these cookies collect is aggregated and, where possible, anonymised. If you do not allow these cookies, we will not know when you have visited our Site and will not be able to monitor its performance effectively.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data on how visitors use the Site. Used to distinguish unique users by assigning a randomly generated number as a client identifier. | 2 years | Third-party, Persistent |
| _ga_<container-id> | Google Analytics 4 (Google LLC) | Used by Google Analytics 4 to persist session state and to distinguish users. The container-specific ID helps associate the data with the correct GA4 property. | 2 years | Third-party, Persistent |
| _gid | Google Analytics (Google LLC) | Registers a unique identifier that is used to generate statistical data on how the visitor uses the Site. Distinguishes users and sessions on a daily basis. | 24 hours | Third-party, Persistent |
| _gat / _gat_UA-XXXXXXXX | Google Analytics (Google LLC) | Used to throttle the request rate to Google Analytics, limiting data collection on high traffic sites. | 1 minute | Third-party, Session |
| _gac_<container-id> | Google Ads / Google Analytics (Google LLC) | Contains information about the campaign or ad that brought the user to the Site. Used by Google Analytics to track conversion attribution from Google Ads campaigns. | 90 days | Third-party, Persistent |
| _hjSessionUser_<id> | Hotjar Ltd (if applicable) | Set by Hotjar to ensure data from subsequent visits to the same site is attributed to the same user ID in a Hotjar session. | 365 days | Third-party, Persistent |
| _hjSession_<id> | Hotjar Ltd (if applicable) | Holds current session data. Ensures subsequent requests in the session window are attributed to the same session. | 30 minutes | Third-party, Session |
3.3 Marketing and Advertising Cookies
These cookies are used to build a profile of your interests and to display relevant advertisements on our Site and on other websites and platforms. They work by uniquely identifying your browser and device. If you do not allow these cookies, you may still see advertisements, but they will be less targeted to your interests. These cookies are typically placed by our advertising partners and allow them to build a profile of your interests.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook Pixel) | Used by Facebook (Meta) to deliver, measure, and improve the relevance of advertisements. The Facebook Pixel tracks conversions, builds audiences, and enables retargeting of users who have visited our Site. | 3 months | Third-party, Persistent |
| _fbc | Meta Platforms, Inc. (Facebook Pixel) | Stores the click identifier from the last Facebook ad click when a user visits the Site through a Facebook advertisement, enabling conversion tracking. | 3 months | Third-party, Persistent |
| fr | Meta Platforms, Inc. | Used by Facebook to deliver and measure advertisements. Contains a unique browser and user identifier used for targeted advertising. | 3 months | Third-party, Persistent |
| IDE | Google LLC (Google Ads / DoubleClick) | Used by Google DoubleClick to register and report user actions on the Site after viewing or clicking on a Google advertisement, enabling conversion tracking and ad personalisation. | 13 months | Third-party, Persistent |
| DSID | Google LLC (DoubleClick) | Used by DoubleClick to identify a logged-in user on non-Google sites in order to serve personalised advertisements and suppress ads already seen. | 2 weeks | Third-party, Persistent |
| NID | Google LLC | Used by Google to customise advertisements on Google properties and to remember user preferences and other information, such as preferred language and number of search results. | 6 months | Third-party, Persistent |
| _gcl_au | Google LLC (Google Ads) | Used by Google Ads to experiment with advertisement efficiency across websites using Google Ads services. Facilitates conversion tracking. | 3 months | Third-party, Persistent |
| muid | Microsoft Advertising (Bing Ads Pixel) | Used by Microsoft Bing Ads to track visitors that click on a Microsoft Bing advertisement and to link advertising activity on the Site to Bing's ad platform for conversion tracking. | 13 months | Third-party, Persistent |
| _uetsid / _uetvid | Microsoft Advertising (UET Tag) | Set by Microsoft's Universal Event Tracking (UET) tag to track visitor behaviour for retargeting and conversion optimisation within Microsoft Advertising campaigns. | 1 day / 16 days | Third-party, Persistent |
3.4 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preference, room preferences, or loyalty programme details. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| lang_pref | TorvellianprestigeCourt (First-party) | Stores the user's selected language preference for the Site. | 12 months | First-party, Persistent |
| currency_pref | TorvellianprestigeCourt (First-party) | Stores the user's selected currency display preference for room rate quotations. | 12 months | First-party, Persistent |
| recently_viewed | TorvellianprestigeCourt (First-party) | Records recently viewed room types or venue packages to enable personalised recommendations during subsequent Site visits. | 30 days | First-party, Persistent |
4. Third-Party Cookies and External Services
Some cookies on our Site are set by third-party service providers whose tools and technologies we have integrated to enhance the Site's functionality, security, and marketing effectiveness. These third parties have their own privacy and cookie policies, and we encourage you to review them:
- Cloudflare, Inc. — Security, performance, and content delivery network (CDN) services. Privacy Policy: https://www.cloudflare.com/privacypolicy/
- Google LLC — Analytics (Google Analytics / GA4), advertising (Google Ads, DoubleClick). Privacy Policy: https://policies.google.com/privacy
- Meta Platforms, Inc. — Facebook Pixel for advertising and conversion tracking. Data Policy: https://www.facebook.com/privacy/policy/
- Microsoft Corporation — Microsoft Advertising (Bing Ads) and Universal Event Tracking. Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement
- Hotjar Ltd — Heatmapping and session recording for user experience analytics. Privacy Policy: https://www.hotjar.com/legal/policies/privacy/
We do not control third-party cookies and are not responsible for the content of third-party websites or their privacy or cookie practices. We recommend reviewing the privacy notices of each third-party service provider listed above.
5. Your Consent to Cookies
When you first visit our Site, you will be presented with a cookie consent banner that allows
you to accept or decline the use of non-essential cookies. Your choices will be recorded and
stored in a first-party cookie (the cookie_consent cookie described above) for a
period of 12 months.
Strictly necessary cookies are placed on your device without requiring your prior consent, as they are indispensable for the operation of our Site. For all other categories of cookies (analytics, marketing, and functional), we will only set them with your explicit consent, except where otherwise permitted by applicable law.
You may withdraw or change your cookie consent at any time by:
- Accessing our cookie preference centre via the "Manage Cookie Preferences" link located in the footer of our Site; or
- Adjusting your browser settings as described in Section 6 below; or
- Contacting us directly at privacy@torvellianprestigecourt.com.
Please note that withdrawing your consent will not affect the lawfulness of any processing carried out prior to withdrawal.
6. How to Manage and Control Cookies
You have several options for managing and controlling cookies. Please note that restricting or disabling cookies may impair your ability to use certain features of our Site, including the online booking system and account login functionality.
6.1 Browser Settings
Most web browsers allow you to manage cookies through their settings. You can typically find these settings in the "Options", "Settings", "Tools", or "Preferences" menu of your browser. You can set your browser to:
- Notify you when cookies are being set;
- Block all cookies;
- Block only third-party cookies; or
- Delete cookies when you close your browser.
For detailed instructions on how to manage cookies in the most commonly used browsers, please visit the following links:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- Apple Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
6.2 Opt-Out Tools Provided by Third Parties
In addition to browser controls, many third-party providers offer their own opt-out mechanisms:
- Google Analytics Opt-Out: You can prevent your data from being collected by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout
- Google Ads Personalisation: You can opt out of personalised advertising by Google at: https://www.google.com/settings/ads
- Facebook / Meta Ads: You can manage your Facebook ad preferences at: https://www.facebook.com/ads/preferences
- Microsoft Advertising: You can opt out of interest-based advertising from Microsoft at: https://about.ads.microsoft.com/
- Network Advertising Initiative (NAI): For a multi-advertiser opt-out tool, visit: https://optout.networkadvertising.org/
- Your Online Choices (EDAA): https://www.youronlinechoices.com/au/
6.3 Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Because there is currently no universally accepted standard for how websites should respond to DNT signals, our Site does not currently alter its behaviour in response to DNT browser signals. We remain committed to providing transparent cookie controls through our consent management platform as described in this Policy.
7. Cookies and Gambling Compliance
As an operator of a hotel-casino, we are subject to specific regulatory requirements in relation to responsible gambling, identity verification, and the marketing of gambling services. Some cookies used on our Site assist us in meeting these obligations, including:
- Ensuring that marketing communications and promotional materials relating to gambling services are not served to individuals who have self-excluded or opted out of gambling-related marketing;
- Maintaining records of user consent as required under applicable Australian gambling and privacy laws;
- Supporting age verification systems to prevent access to gambling services by persons under the legal gambling age in the Australian Capital Territory.
Marketing cookies used in connection with casino-related promotions will only be activated with your explicit consent. We will not use such cookies to target individuals who have exercised responsible gambling self-exclusion options.
8. Data Transfers
Some of the third-party service providers we use (such as Google LLC and Meta Platforms, Inc.) are based outside Australia and may transfer cookie-related data to servers located in other jurisdictions, including the United States of America and the European Economic Area. Such transfers are carried out in accordance with applicable data protection laws.
For further information about how we handle international data transfers and the safeguards we have in place, please refer to our Privacy Policy.
9. Cookies and Children
Our Site is not intended for use by persons under the age of 18. We do not knowingly collect personal information from children through cookies or any other means. If you believe that a child has provided personal information through our Site, please contact us at privacy@torvellianprestigecourt.com and we will take appropriate steps to delete such information.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies and tracking technologies we use, changes in applicable law, or improvements to our cookie management practices. Any changes will be posted on this page with an updated "Last Updated" date at the top of the Policy.
Where changes are material, we will provide a more prominent notice, such as a notification banner on our Site or an email to registered users. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Your continued use of our Site after the publication of any changes constitutes your acknowledgement of the updated Cookie Policy.
11. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights in relation to personal data collected through cookies, including (but not limited to):
- The right to access personal data we hold about you;
- The right to request correction of inaccurate personal data;
- The right to request deletion of your personal data;
- The right to withdraw consent at any time;
- The right to lodge a complaint with a relevant supervisory authority.
In Australia, the collection and use of personal information through cookies is governed primarily by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). To exercise any of your rights or to make a privacy complaint, please contact our Privacy team:
- Email: privacy@torvellianprestigecourt.com
- Post: Privacy Officer, ,
For more detailed information about your privacy rights and how we handle your personal information, please read our full Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies and similar technologies, please do not hesitate to contact us:
- Legal Entity:
- Registered Address:
- Privacy Email: privacy@torvellianprestigecourt.com
We aim to respond to all legitimate enquiries within 30 days of receipt. In some cases, where the matter is complex or requires further investigation, we may need additional time and will notify you accordingly.