Responsible Gambling Policy

At TorvellianprestigeCourt, we believe that gambling should always be an enjoyable and entertaining experience. This policy has been developed by , located at , to ensure that our guests are supported, informed, and protected at every step of their visit. We are deeply committed to promoting responsible gambling and providing a safe environment for all our patrons.

Our Commitment

TorvellianprestigeCourt is dedicated to fostering a culture of responsible gambling across all areas of our casino floor and throughout our hotel property. We recognise that for some individuals, gambling can become harmful, and we take this responsibility seriously.

As part of our ongoing commitment, we pledge to:

  • Provide accurate and transparent information about the risks associated with gambling.
  • Train all relevant staff members to recognise and respond compassionately to signs of problem gambling.
  • Offer practical tools and resources to help guests manage their gambling behaviour.
  • Collaborate with independent organisations and government bodies to uphold the highest standards of player protection.
  • Ensure that gambling remains a form of entertainment rather than a means of financial gain or escape from personal difficulties.
  • Promote a non-judgmental and supportive environment where guests feel comfortable seeking help.

We believe that every guest deserves to feel safe and respected, and we are here to help whenever you need us.

18+ Age Policy

Entry to the casino floor and participation in any form of gambling at TorvellianprestigeCourt is strictly restricted to individuals who are 18 years of age or older. This is a legal requirement under Australian law, and we enforce this policy rigorously to protect young people from the potential harms of gambling.

How We Enforce Our Age Policy

  • All guests who appear to be under the age of 25 may be asked to present valid government-issued photo identification before entering the casino area.
  • Accepted forms of identification include a current Australian driver's licence, passport, or other government-approved photo ID.
  • Our staff are trained to conduct age verification checks politely and consistently, without discrimination.
  • Any individual who is found to be under 18 years of age will be respectfully escorted from the casino area.
  • Adults are reminded that they are responsible for ensuring that minors in their care do not access gambling areas or machines.

If you are concerned about a young person who may be accessing gambling facilities, please speak to a member of our team immediately. We will handle all matters with sensitivity and discretion.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It can develop gradually and may be difficult to recognise, both in yourself and in others. We encourage all of our guests to be aware of the following warning signs.

Signs in Yourself

  • Spending more money or time gambling than you originally intended.
  • Feeling anxious, irritable, or restless when you try to cut back or stop gambling.
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost.
  • Lying to family members, friends, or colleagues about the extent of your gambling.
  • Using gambling as a way to cope with stress, depression, anxiety, or other emotional difficulties.
  • Neglecting work, family, or personal responsibilities because of gambling.
  • Borrowing money, selling possessions, or taking out loans to fund your gambling.
  • Feeling a sense of guilt or shame after gambling sessions.
  • Thinking about gambling constantly, even when you are not at a casino.

Signs in Someone You Know

  • Unexplained financial difficulties or requests to borrow money.
  • Sudden changes in mood or behaviour, particularly after gambling sessions.
  • Withdrawal from social activities, family events, or friendships.
  • Spending long periods away from home without a clear explanation.
  • Becoming secretive or defensive when the topic of gambling is raised.
  • Neglecting personal hygiene or appearance.

If you recognise any of these signs in yourself or someone you care about, please know that help is available. You do not have to face this alone — our team and a wide range of support services are here for you.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools to help our guests maintain control over their gambling habits. Whether you are simply looking to set boundaries or need to take a complete break from gambling, we are here to support you every step of the way.

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily ban themselves from participating in gambling activities at TorvellianprestigeCourt for a set period of time. Self-exclusion can be a powerful and positive step towards regaining control.

  • Self-exclusion periods can range from a minimum of 3 months to a permanent lifetime exclusion.
  • During the exclusion period, you will be denied entry to the casino floor and removed from our direct marketing lists.
  • To apply for self-exclusion, please speak confidentially with a member of our Responsible Gambling team at the venue, or contact our Guest Services team directly.
  • You may also apply for exclusion through the ACT Government's BetStop — the National Self-Exclusion Register, which covers online wagering services across Australia.

BetStop — National Self-Exclusion Register

BetStop is Australia's free national self-exclusion register, managed by the Australian Communications and Media Authority (ACMA). Registering with BetStop prevents you from placing bets with all licensed online wagering providers in Australia for the duration of your chosen exclusion period.

  • Website: www.betstop.gov.au
  • Phone: 1800 238 786

Additional Player Protection Measures

  • Deposit and spending limits: Set personal limits on how much you spend during your visit. Speak to our team for guidance.
  • Time limits: Ask our staff to remind you of the time or set personal reminders to manage the duration of your gambling sessions.
  • Cool-off periods: Take a short break from gambling without committing to a full self-exclusion period.
  • Reality checks: Our staff can provide honest information about your gambling activity upon request.

All requests for self-exclusion or player support will be handled with complete confidentiality and without judgment. Your wellbeing is our priority.

Support and Helpline Numbers

If you or someone you know is struggling with a gambling problem, please reach out. Trained counsellors and support workers are available to help, and many services are free, confidential, and available around the clock.

Australia — National and Local Support

  • Gambling Help Online
    Free, confidential counselling for people affected by gambling.
    Phone: 1800 858 858 (24 hours, 7 days a week)
    Website: www.gamblinghelponline.org.au
  • Lifeline Australia
    Crisis support and suicide prevention services.
    Phone: 13 11 14 (24 hours, 7 days a week)
    Website: www.lifeline.org.au
  • Beyond Blue
    Mental health support for anxiety, depression, and related issues.
    Phone: 1300 22 4636 (24 hours, 7 days a week)
    Website: www.beyondblue.org.au
  • ACT Gambling Support Service
    Specialised counselling and support for ACT residents affected by gambling.
    Phone: (02) 6132 1800
    Website: www.calvarycare.org.au
  • MensLine Australia
    Support for men dealing with gambling-related stress and relationship issues.
    Phone: 1300 789 978 (24 hours, 7 days a week)
    Website: www.mensline.org.au

International Support Services

  • GamCare (United Kingdom)
    Free information, support, and counselling for anyone affected by problem gambling in the UK.
    Phone: 0808 8020 133 (24 hours, 7 days a week)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Independent charity providing information, advice, and support for gambling-related harm.
    Phone: 0808 8020 133
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    National helpline for individuals and families affected by problem gambling in the United States.
    Phone: 1-800-522-4700 (24 hours, 7 days a week)
    Text: 1-800-522-4700
    Chat: Available at www.ncpgambling.org
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A worldwide fellowship of men and women who share their experience to help others recover from a gambling problem.
    Website: www.gamblersanonymous.org
  • Gordon Moody (United Kingdom)
    Residential and online treatment programmes for people severely affected by gambling addiction.
    Phone: 01384 241 292
    Website: www.gordonmoody.org.uk

No matter where you are in the world, help is available. Please do not hesitate to reach out — speaking to someone is always the right first step.

Our Responsible Gambling Team

TorvellianprestigeCourt has a dedicated Responsible Gambling team available on-site to assist guests. Our team members are trained to listen without judgment, provide information about available resources, assist with self-exclusion applications, and refer guests to specialist support services where appropriate.

If you would like to speak with a member of our Responsible Gambling team, please approach any member of casino staff or visit Guest Services. All conversations are treated with the utmost confidentiality and respect.

This policy is issued by , registered at . We are committed to reviewing and updating this policy regularly to ensure it reflects best practice and the latest regulatory requirements.

Thank you for taking the time to read our Responsible Gambling Policy. We care deeply about the wellbeing of every guest who walks through our doors, and we are always here to help.